My certificate hasn't arrived, how can I contact DBS?

Modified on Fri, 11 Oct, 2024 at 11:31 AM

Your DBS will be posted to the current address you entered on your DBS application. This takes around 5 days on average.

Please be aware, Llama ID has no control or involvement in the postal process of DBS applications. Any questions or if you need a re print of your DBS, will need to be resolved with the DBS directly.

DBS disclosure service contact details

Postal address:

PO Box 3961
Royal Wootton Bassett
SN4 4HF
United Kingdom

Email: customerservices@dbs.gov.uk

DBS helpline: 03000 200 190

Minicom: 03000 200 192

Welsh: 03000 200 191

International: +44151 676 9390

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