My certificate hasn't arrived, how can I contact DBS?

Modified on Fri, 16 Feb at 5:21 PM

Your DBS will be posted to the current address you entered in your DBS application. This takes around 5 days on average.

Please be aware llama.id has no control or involvement in the postal process of DBS applications. Any questions or re-issuing of DBS applications need to be resolved with the DBS directly.

DBS disclosure service contact details

Postal address:

PO Box 3961
Royal Wootton Bassett
SN4 4HF
United Kingdom

Email: customerservices@dbs.gov.uk

DBS helpline: 03000 200 190

Minicom: 03000 200 192

Welsh: 03000 200 191

International: +44151 676 9390