The first thing to do is to make sure you have completed your right to work check. If you have not completed your right to work check you will not be able to start your DBS application as the DBS application will use the documents provided in your right to work check.
If this does not work, you will need to get in touch with your hiring organisation as they may need to request another check for you to complete, or if you completed your right to work a few years ago, they may need to request another right to work check for you to complete as well.
If it says 'pending' rather than 'get started' it means you have uploaded a DBS certificate and this is still awaiting a decision from your hiring organisation. If you have uploaded a DBS and need to complete a new DBS application, please contact your hiring organisation to reject your DBS certificate and request a new application for you to complete.
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