How-to Video
Summary
When you request qualifications in llama.id, once the employee has submitted the relevant documents you will be notified to take the relevant next steps. At this point, you can either approve the qualifications, approve and ask for verification from llama.id, or reject with feedback to get the qualification document or information updated.
Follow the relevant guidance below to support you with your qualification processing.
How will I be notified when a Qualification is submitted by my employee?
When your employee has submitted their qualifications, you will receive a notification to review them to either approve or reject them with feedback.
- When getting the email and notification of qualifications being submitted, go to your llama.id dashboard
- You can either click on the notification to review the qualifications
- Or search for the user and go to their profile and click open the qualification section
| Notification click | Profile view |
How can I approve the qualifications?
- When you have followed the above steps to view the qualifications you will be able to see options on the decision you want to make
- If you want to approve the qualification you have two options
- By clicking the "Approve" button this doesn't need any verification and this will submit the qualification as approved instantly
- By clicking the "Approve and Verify" button this will notify llama.id to verify the qualification and this will submit the qualification as not approved. If the qualification cannot be approved you will be notified first. If the qualification can be verified, the individual or organisation based on the commercial agreements will pay for the verification. The verification certificate will be added and the system will update the qualification to approved
- The verification process can take up to 14 days based on the organisation we are verifying the qualification with.
How can I reject the qualifications?
- When you have followed the above steps to view the qualifications you will be able to see options on the decision you want to make
- If you want to reject the qualification you just have to click "reject with feedback"
- By clicking this and confirming the rejection, the status will get updated to rejected
- The employee will be sent a notification to review the rejected document and review the feedback
- The employee can make the relevant edits and resubmit back to you to review the updates and approve.
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