Llama.id will automatically check the update service when a DBS certificate is uploaded. This will present you with different statuses, depending on the outcome of the check.
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BLANK_NO_NEW_INFO - This means the DBS is on the update service and the certificate is clear. You will see the outcome entered as "CLEAR". If you are happy with the images uploaded, then you can approve the certificate.
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NON_BLANK_NO_NEW_INFO - This means that there is a successful match on the Update Service and there's information on the certificate that has not changed since they registered on the Update Service. This should be reviewed in line with your safeguarding policies as this could be a compliance risk to your organisation. You will see the outcome entered at "DISCREPANCY". If you are happy with the images uploaded, then you can approve the certificate.
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NO_MATCH_FOUND - This means that the details entered do not match any record held actively on the Update Service. This could be due to incorrect details inputted in the DBS form. You can edit the DBS certificate form information by reviewing the DBS images uploaded and ensuring the data the user has entered is accurate. You can edit the information if there are user errors and then click the update button which will return an updated status to you.
If the DBS is still not showing as on the update service then it is likely that the DBS is not on the update service and you can request a new DBS application to be completed by pressing: -
NEW_INFO - This is a compliance risk! This means that since the DBS certificate was registered on the Update Service, there has been a change in their DBS information. You need to request a new DBS immediately and follow your organisations relevant safeguarding policies.
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